Last updated: 5th May 2026

1. Introduction

Welcome to RRL Pest Solutions. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or use our pest control services.

2. Who We Are

RRL Pest Solutions
2, The Oast 

New Pond Road

Benenden 

Cranbrook

Kent

TN17 4EN
roland@rrlpestsolutions.co.uk
01580 475673

3. What Information We Collect

We may collect and process the following data:

• Personal identification information (name, address, email, phone number)
• Property details relevant to pest control services
• Payment and billing information
• Website usage data (via cookies and analytics tools)

4. How We Collect Your Data

We collect data when you:

• Fill out a contact form on our website
• Request a quote or service
• Call or email us
• Use or browse our website (via cookies)

5. How We Use Your Data

We use your data to:

• Provide pest control services
• Respond to enquiries and provide quotes
• Process payments
• Improve our website and services
• Comply with legal obligations

We will only use your data where we have a lawful basis, including consent, contract, or legitimate interests.

6. Sharing Your Data

We do not sell your personal data. We may share it with:

• Payment processors
• IT and website service providers
• Legal or regulatory authorities when required

All third parties are required to respect your data and comply with data protection laws.

7. Data Storage and Security

We store your data securely and take appropriate measures to prevent unauthorised access, disclosure, or loss.

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy.

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Request restriction of processing
• Data portability

To exercise any of these rights, please contact us.

9. Cookies

Our website uses cookies to improve your experience. You can set your browser to refuse cookies or alert you when cookies are being used.

For more details, see our Cookie Policy.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

RRL Pest Solutions
roland@rrlpestsolutions.co.uk
01580 475673